Refund & Cancellation Policy

Effective Date: [Insert Effective Date]

This Refund & Cancellation Policy applies to purchases made through https://bafk.co (the "Website"), operated by BAFK PAZARLAMA SAN. VE TİC. LTD. ŞTİ.

1. Order Cancellation

You may request to cancel your order before it has been shipped.
Once an order has been shipped, it cannot be canceled and must follow the return process.
To request cancellation, please contact us immediately at [email protected].

We reserve the right to cancel any order in cases of:
Pricing errors
Suspected fraud or unauthorized transactions
Stock unavailability
Payment authorization failure

2. Returns

You may return eligible products within 14 days of delivery.
To qualify for a return:
Items must be unused, unworn, and in original condition.
Original packaging must be included.
Proof of purchase is required.

For hygiene reasons, certain items such as underwear or personalized products may not be eligible for return unless defective.

3. European Union Customers (Right of Withdrawal)

If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days without providing a reason.
The withdrawal period expires 14 days after the day you receive the goods.
To exercise this right, you must notify us by email before the withdrawal period ends.

Returned items must be sent back within 14 days of notifying us.
You are responsible for return shipping costs unless the product is defective or incorrect.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–14 business days, depending on your payment provider.

Original shipping fees are non-refundable unless the return is due to our error (defective or incorrect item).

5. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.
Include clear photos and your order number for faster resolution.
We will arrange replacement or refund at no additional cost.

6. Non-Returnable Items

The following items may not be returned:
Worn or used products
Items without original packaging
Personalized or custom-made items
Hygiene-sensitive products where the seal has been broken

7. Chargebacks

Initiating a chargeback without first contacting us may delay the resolution process.
We reserve the right to dispute fraudulent chargebacks and provide supporting documentation to the payment provider.

8. Contact Information

For cancellation or return requests, contact:
[email protected]
BAFK PAZARLAMA SAN. VE TİC. LTD. ŞTİ.
Merkez MH. Firuze Sk. No: 3
Bumerang Ofis Kat: 1 Ofis: 37
Kağıthane / Istanbul / Türkiye